Requesting permission
Use the current RTA pet request process and keep a copy. Describe the animal clearly, including type, number, size and any relevant management details.
Do not rely on a casual conversation. Written requests and responses are much easier to prove.
Response timeframes and refusal grounds
RTA guidance sets out response requirements, possible refusal grounds and conditions. A lessor or agent should not refuse for a reason outside the current rules.
A property may still have body corporate rules, local laws or practical limits. Assistance animals can involve different legal considerations and should be handled carefully.
- Check the response date.
- Ask for reasons in writing.
- Keep body corporate correspondence if it is relied on.
Conditions of approval
Conditions should be reasonable and connected to keeping the pet. They may relate to damage, cleaning, pest control or other matters allowed by current RTA guidance.
Do not agree to broad or unclear conditions without checking them. A condition should not be used to avoid the pet reforms.
Pet-related damage and cleaning
Tenants remain responsible for pet-related damage beyond fair wear and tear. Keep entry and exit evidence, cleaning receipts, pest treatment receipts if relevant, and written communication about any alleged damage.
Dispute options
If a request is refused or conditions appear unreasonable, check RTA guidance and consider QSTARS, RTA dispute resolution or QCAT where relevant.
Sources and review status
Major statements on this page were reviewed against official sources on 17 July 2026. Use the source links below to confirm current law and process details before acting.
- Residential Tenancies Authority Queensland - Pets in rental properties (external)Checked 17 July 2026
- Residential Tenancies Authority Queensland - Queensland rental law changes (external)Checked 17 July 2026
- Residential Tenancies Authority Queensland - RTA forms (external)Checked 17 July 2026
- QSTARS - Tenancy advice and advocacy (external)Checked 17 July 2026
- Queensland Civil and Administrative Tribunal - Residential tenancy disputes in QCAT (external)Checked 17 July 2026