A practical dispute process
Start by identifying the issue and the outcome you want. Then gather evidence, communicate in writing, use the appropriate notice or official form if required, and check whether RTA dispute resolution is needed before QCAT.
- Identify the issue and legal pathway.
- Gather documents and photos.
- Communicate in writing.
- Use the appropriate notice or form if needed.
- Apply for RTA dispute resolution where applicable.
- Prepare for conciliation.
- Consider QCAT if unresolved or urgent.
- Organise documents and a chronology.
- Seek advice or representation where available.
Evidence checklist
Useful evidence often includes the agreement, condition reports, notices, emails, texts, photos, videos, ledgers, receipts, invoices, expert reports, call logs and a chronology.
Only include evidence that helps explain the issue. Too much unrelated material can make the dispute harder to follow.
Timeline and chronology
A chronology is a date-ordered list of key events. It should be factual and concise: date, event, document or evidence reference, and why it matters.
Use the timeline builder to draft a simple version, then remove sensitive details before sharing unless required by the official process.
Document naming guide
Name documents so they sort correctly and can be referenced quickly. Example: 2026-07-17-email-agent-repair-request.pdf or 2026-07-18-photo-bedroom-mould-01.jpg.
- Use dates in yyyy-mm-dd format.
- Use short descriptions.
- Number multiple photos from the same day.
- Keep originals as well as PDFs where possible.
RTA dispute resolution and conciliation
RTA dispute resolution is designed to help parties resolve issues without a tribunal hearing. Prepare by knowing the issue, the outcome you want, your evidence and what you could realistically agree to.
QCAT hearing preparation
For QCAT, read official instructions, lodge the right application, organise evidence, prepare a concise chronology, and be ready to explain what orders you seek and why.
RentPath does not represent tenants. Get advice about representation, urgent applications and evidence rules if you are unsure.
- Be punctual and respectful.
- Answer the question asked.
- Refer to documents by date and title.
- Do not interrupt the other party.
Sources and review status
Major statements on this page were reviewed against official sources on 17 July 2026. Use the source links below to confirm current law and process details before acting.
- Queensland Civil and Administrative Tribunal - Residential tenancy disputes in QCAT (external)Checked 17 July 2026
- Residential Tenancies Authority Queensland - Residential tenancy information and forms (external)Checked 17 July 2026
- Residential Tenancies Authority Queensland - RTA forms (external)Checked 17 July 2026
- QSTARS - Tenancy advice and advocacy (external)Checked 17 July 2026
- Community Legal Centres Queensland - Community legal centres (external)Checked 17 July 2026