Last reviewed 17 July 2026

Bond Refund Dispute

Bond disputes are evidence-heavy. Prepare condition reports, dated photos, receipts, messages and a clear timeline.

Next best actions

Move quickly without losing the thread.

Core bond evidence

  • Entry condition report and exit condition report.
  • Dated move-in and move-out photos.
  • Cleaning receipts, repair invoices and quotes.
  • Messages about damage, cleaning or key return.
  • Bond number and RTA bond communications.
  • Rent ledger and final payment records if money is also disputed.

Cleaning, damage and fair wear questions

Ask for itemised claims and supporting evidence. Separate cleaning, damage, rent, water, keys and other claims so each issue can be answered clearly.

Avoid broad statements such as 'the place was perfect'. Use specific dated evidence instead.

RTA dispute resolution and QCAT

If the bond refund is disputed, watch RTA communications and any deadline for the next step. If the matter goes to QCAT, prepare a concise chronology and indexed evidence.

Sources and review status

Major statements on this page were reviewed against official sources on 17 July 2026. Use the source links below to confirm current law and process details before acting.

Common questions

What if the agent claims cleaning costs without invoices?

Ask for itemised evidence and keep your own cleaning proof. The pathway depends on the claim, evidence and RTA process.

Is fair wear and tear always obvious?

No. It can be fact-specific. Compare entry and exit evidence and get advice for large or unclear claims.