Safety first
Call 000 for immediate danger, fire, violence, serious injury risk or life-threatening hazards. For utility emergencies, use the relevant emergency contact.
Once safe, record what happened, who was contacted and what each person said.
Nominated repairer and lessor contact
Check your agreement or entry condition report for nominated emergency repair contacts. Try the relevant contact and preserve call logs, screenshots, emails and photos.
Reimbursement risk
Emergency repair reimbursement rules are specific. Before arranging work yourself, check current RTA guidance, the nature of the repair, spending limits and evidence requirements.
Evidence to keep
- Photos or videos taken safely.
- Call logs and messages.
- Agreement emergency contact details.
- Quotes, invoices and receipts.
- Tradesperson notes.
- Follow-up emails to the lessor or agent.
Sources and review status
Major statements on this page were reviewed against official sources on 17 July 2026. Use the source links below to confirm current law and process details before acting.
- Residential Tenancies Authority Queensland - Repairs, emergency repairs and minimum housing standards (external)Checked 17 July 2026
- Residential Tenancies Authority Queensland - Queensland rental law changes (external)Checked 17 July 2026
- QSTARS - Tenancy advice and advocacy (external)Checked 17 July 2026
- Queensland Civil and Administrative Tribunal - Residential tenancy disputes in QCAT (external)Checked 17 July 2026